Terms & Refund Policy

Terms & Conditions

1. Reviewer Background

Reviewers provided by Booktasters are readers from diverse backgrounds worldwide. All reviewers can read and write in English, but English is not necessarily their first language. Reviewers are not selected based on specific country, gender, or demographic unless explicitly agreed in writing.

2. Amazon Review Placement

Amazon reviews may be posted on any Amazon marketplace, including Amazon.com or other regional Amazon sites, depending on the reviewer's account and Amazon eligibility. Booktasters does not guarantee that an Amazon review will appear on Amazon.com specifically.

3. Reviewer Replacement Policy

A reviewer may be replaced if:

• They fail to provide a constructive and honest review.
• They receive the book but do not complete a review within the applicable reading and follow-up period.
• Their review includes harassment, offensive language, or inappropriate behavior toward the author.

A reviewer who has been determined to require replacement will not be treated as a completed review for the final refund calculation unless they publish a valid review before the campaign's final reconciliation.

4. Review Removal Policy

Authors cannot request removal of a review simply because they disagree with the reviewer's opinion, criticism, or star rating.

A review may be investigated where it contains clear harassment, abusive content, or other inappropriate behavior. If such a case is confirmed and cannot be resolved, the reviewer may be removed from the Booktasters community.

Important Definitions

These definitions are provided so authors can clearly understand how a campaign and any refund calculation are handled.

Refund Policy

1. Refund Requests

Authors may request a refund at any time.

A refund request does not automatically determine the amount that will be refunded. The amount, if any, is determined according to the service already delivered, the status of active reviewer assignments, the applicable standard package pricing, and the terms below.

Approved refund amounts will be completed no later than 90 calendar days from the original refund request date.

2. Discounts, Promotions & Bonus Reviews

Discounts, promotional pricing, bonus reviews, or other special offers do not reduce the standard value assigned to services already delivered.

When determining the value of delivered service, Booktasters uses the applicable regular, non-promotional package pricing that was in effect at the time the package was purchased.

3. What Happens When an Author Asks to Stop a Campaign

If an author asks Booktasters to close a campaign and calculate a refund, Booktasters will stop connecting new reviewers from the date the campaign is confirmed as stopped.

Reviewers who were already connected before that date may continue reading during the Reconciliation Period.

1. Booktasters stops introducing the book to new reviewers.
2. Reviews already published are recorded.
3. Reviewers who already have the book and remain within their normal reading period are identified as Active Connected Reviewers.
4. Reviewers already known to require replacement are excluded from the active delivered-service calculation.
5. Existing active reviewers are given up to six weeks to finish their reading and publish their review.
6. Booktasters performs a final reconciliation after that period and determines the final refundable balance, if any.

4. Initial Refund Before the Reading Period Ends

An author does not have to wait until the end of the six-week Reconciliation Period to request an initial refund calculation.

If the author requests an earlier refund, Booktasters may calculate an initial refundable balance based on:

• valid reviews already published; and
• Active Connected Reviewers whose assignments are still legitimately in progress.

Active reviewer assignments are recognized only provisionally at this stage because those readers have already accepted and received the book but still have time remaining to complete their review.

After the Reconciliation Period ends, Booktasters will review those assignments again. If an active reviewer fails to complete a valid review and qualifies for replacement, that assignment will no longer be treated as delivered service in the final calculation.

5. How the Refund Amount Is Determined

Booktasters does not reduce the value of delivered service simply because the package was purchased using a discount or promotional offer.

Instead, the delivered portion of the campaign is valued using the regular, non-promotional price of the closest applicable standard Booktasters package that covers the amount of service delivered.

The applicable standard package pricing is the pricing that was publicly available when the author's package was purchased, unless a different written pricing agreement was made for that campaign.

If the Amount Paid is greater than the applicable standard value of the delivered service, the remaining balance is refundable.

If the applicable standard value of the delivered service is equal to or greater than the Amount Paid, there is no remaining monetary refund balance.

A refund will never exceed the amount the author actually paid to Booktasters.

6. Final Reconciliation After the Reading Period

At the end of the Reconciliation Period, ordinarily no later than six weeks after the campaign is stopped, Booktasters performs a final review of the campaign.

For the final calculation:

• Valid reviews actually published are treated as delivered.
• Reviewers who failed to complete a review and qualify for replacement are excluded.
• Active reviewer assignments are no longer counted merely because a reviewer was connected.

Booktasters then identifies the closest applicable regular package corresponding to the final delivered quantity and uses that package's standard, non-promotional price to determine the value already delivered.

If the final reconciliation shows that the author is entitled to an additional refund beyond any amount already issued, Booktasters will refund the additional difference.

Once the final reconciliation and refund are completed, a review published later by a previously connected reviewer will not reduce or reverse a refund that has already been finalized.

7. Custom or Special Requests

Different pricing or refund calculations may apply where an author requested special reviewer criteria or other customized campaign requirements.

Examples may include:

• specific reviewer countries or locations;
• specific gender or language requirements;
• influencers or public figures;
• specific follower counts;
• other customized reviewer demographics or campaign requirements.

Where separate written pricing or refund terms were agreed for a custom campaign, those agreed terms will apply to the extent that they differ from this standard policy.

8. Cases Where a Refund May Be Denied

Booktasters may deny a refund where:

• The author stops providing the book to reviewers without a valid reason and prevents Booktasters from continuing the agreed service.
• An account required for the campaign is suspended and the author does not provide a reasonable alternative.
• The author harasses, insults, threatens, or behaves inappropriately toward reviewers.

Any refund decision will be based on the circumstances of the individual campaign and the applicable written terms.

9. Delivery Time Commitment

The campaign delivery timeframe refers to the time agreed for Booktasters to connect the promised number of reviewers.

It does not mean that every connected reviewer will have finished reading and published a review by the connection deadline.

Readers need reasonable time to read the book and prepare an honest review. The normal reading period may extend for approximately four to six weeks after a reviewer receives the book, depending on the book and campaign.

If Booktasters does not connect the promised number of reviewers within the agreed delivery timeframe, the author may request a partial refund for the undelivered portion under this policy.

If the campaign is then stopped, already-connected reviewers may complete the Reconciliation Period before the final refundable balance is determined.

This policy applies unless different written terms were expressly agreed for a specific Booktasters campaign.